Refund Policy
Due to the custom nature of our print-on-demand art prints, all sales are final.
We do not offer refunds or exchanges once an order has been placed.
Please double-check your order details before completing your purchase to ensure accuracy.
If your item arrives damaged or incorrect, please contact us within 7 days of receipt,
and we will work with you to resolve the issue.
Thank you for understanding.
Return Policy
Any claims for misprinted / damaged / defective items must be submitted within 7 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).
In an event you decide you no longer want the product, please note that we are unable to provide a refund.
Returns / Exchanges
Please contact us before returning any product. We do not refund orders for buyer’s remorse and unfortunately are unable to offer colour/size exchanges.
Contact us
hello@itspalma.com